Questions, answered

Open My tickets in the app and show your QR code at the door. Your tickets are saved on your phone, so they work even without signal.

Yes – add their name (and email, so the ticket goes to their app) when you buy. You earn points for each extra ticket.

A small fee on top of the ticket price, shown before you pay. There’s none on free tickets.

Message the promoter from the event page – refunds are up to them. If an event is cancelled, you get your money back in full automatically, booking fee included.

In Profile → Ticket stubs – every event you’ve been to, kept as a keepsake.

Mostly by coming to events – 100 points each time your ticket is scanned. See Rhythm Rewards for everything else.

Yes – guess the track in What’s That Choon!, enter giveaways and live quizzes in the app (each entry earns points), and switch on the monthly prize draw in Profile.

Your level is worked out from your points in the last 12 months, so keep coming out to keep your level.

Your first name and initial (or your alias), membership number and ticket references. If you switch on promoter offers, they also see your town, age range and Rewards level. Never your full name, email, phone number or date of birth.

Yes – switch promoter offers off in Profile at any time. You keep all the points you’ve earned.

Yes. Tap “Block” on any of their events or messages. They’re not told who blocked them, you stop seeing their events and messages, and any tickets you already have still work. Unblock any time in Profile → Blocked promoters.

At some events, a screen says “Welcome [your first name], thanks for your support” when you arrive. You can switch it off in Profile.

In a conversation with a promoter, tap ⋯ then Report. The Rhythm Assembly team looks at every report.

Anyone aged 18 or over – we check your date of birth when you sign up.

Rhythm Assembly is coming soon to the App Store and Google Play.

On the sign-in screen, tap “Forgotten your password?” and we’ll email you a code to set a new one.

In the app: Profile → Delete my account. See deleting your account for what’s removed and what we have to keep.